Resume

Experience

Help Desk Specialist

Obtained and meticulously recorded all conversations in the call center database, ensuring comprehensive documentation for future reference and project analysis.
Informed clients about project procedures, addressing inquiries, and providing relevant information to enhance project understanding.
Delivered proactive follow-up services to clients, ensuring continuous engagement and satisfaction throughout the project lifecycle.
Responded to customer inquiries and requests promptly, contributing to positive customer experiences and project outcomes.
Proactively assisted clients with billing issues, demonstrating a solution-oriented approach to address challenges.
Managed inbound and outbound calls related to project concerns, effectively resolving issues and maintaining clear communication channels.

Fiserv

Marietta, GA

Military Police Officer

Detect and report unauthorized personnel and activities.
Parole via motorize vehicles, all-terrain vehicles and walking.
Answer non-emergency and emergency calls for assistance.
Organize, process and disseminate information via two-way radio.
Operate speed measuring, drug and alcohol and breath test devices to promote driving safety.
Provide oversight, guidance and assistance to commanders with industrial security programs.
Apply successful weapons tactics by overseeing fire operations and defense weapons.
Read and interpret maps, drawings and photos to plan & implement products.
Apply extensive training in law enforcement and combat tactics to protect stateside and international base

Dobbins Air Reserve Base

Mareitta, Ga

DeVry University

Pursuing a Bachelors degree in Project Management

Bachelors Degree

Atlanta, Ga

Community College of The Air Force

Received college credits in Criminal Science.

Some College

Montgomery, Alabama

Microsoft Office

Technical Skills